The platform

From first report to a documented outcome

PSR creates a single path for receiving, categorising, assigning and managing service requests. Residents do not need to understand internal structures before asking for help; your teams receive the information needed to act.

  • Mobile-friendly reporting with location and supporting information.
  • Clear ownership and routing across teams and suppliers.
  • Status updates and service insight for managers and communities.
Public Service Request workflow from report to resolution